Privacy & Data Protection Policy

At Aura Home Technologies Pvt. Ltd. ("Aura Home", "we", "us"), respecting customer privacy is as foundational as the non-toxic integrity of our plant formulations. This Privacy Policy details how we collect, process, and safeguard your personal data when you visit our website, place orders, or use our mobile applications.

1. Information We Collect

We collect personal identifiers including your name, delivery address, phone number, and email address solely to fulfill product shipments, verify SMS OTP authentications, and generate legal GST tax invoices. We do not store or process debit/credit card numbers or net banking credentials; all transactions are routed via 256-bit encrypted PCI-DSS certified payment gateways.

2. How We Utilize Your Data

• Order processing, courier dispatch, and SMS delivery tracking milestones.
• Customer concierge assistance and 7-day satisfaction warranty claims.
• Preventing fraud and fictitious cash on delivery orders.
• Optional notification of new seasonal botanical drops (unsubscribe anytime).

3. Zero Data Monetization Guarantee

Aura Home never sells, rents, or commercializes your personal details, browsing history, or address book to third-party ad networks or brokers. Your contact data is shared solely with certified courier logistics partners (e.g. BlueDart, Delhivery) strictly for final-mile doorstep deliveries.

4. Contacting Our Data Protection Desk

For questions or requests to inspect or delete your account records, email our Data Officer at privacy@aurahome.in.