Frequently Asked Questions

Yes, absolutely. All our formulations are 100% free of petrochemical solvents, chlorine bleach, ammonia, phthalates, and artificial dyes. We utilize certified plant-based non-ionic surfactants, organic fruit acids, and pure botanical essential oils. Surfaces dried after cleaning are completely non-toxic for pets licking paws or babies crawling.

No. Our Botanical Floor Elixir and Marble Restorative Wash are engineered with a strictly neutral pH (6.8 to 7.2) and chelator balance. They contain zero acids or caustic alkalines, ensuring they never react with calcium carbonate or strip protective sealant layers on Italian marble, travertine, or granite.

Ordinary cleaners rely on brute chemical action (corrosive acids or harsh caustics) to dissolve dirt, creating toxic fumes and surface pitting. Bio-enzymes are biological proteins that act as precision scissors, breaking down organic lipids, starches, and proteins into water and natural carbon dioxide without scratching, corroding, or fuming.

All our liquid formulations have an unopened shelf life of 24 months from the date of manufacture. Once opened, we recommend utilizing the product within 12 months to experience optimal botanical fragrance potency.

Once your order is confirmed, you will receive an SMS and email with your AWB tracking code. You can also visit our Orders page, enter your Order ID and phone number, or log in to your Customer Dashboard to view our real-time 6-stage milestone tracker.

Orders can be cancelled or modified directly from your Account Dashboard within 2 hours of placement, prior to dispatch from our fulfillment facility. Once handed over to our express logistics partners, the order enters the delivery pipeline and cancellation is no longer possible; however, you may initiate a return upon delivery.

No, you can complete checkout as a guest with just your phone number and delivery address. However, creating a complimentary Aura account allows you to save multiple addresses, earn loyalty points, access exclusive early drops, and view one-click invoices.

We offer FREE standard express delivery on all orders above ₹499. For orders below ₹499, a nominal flat delivery fee of ₹49 applies nationwide. Metro deliveries typically arrive within 2 to 3 business days; regional and non-metro pin codes are delivered within 4 to 5 business days.

We service over 26,000 pin codes across all states and union territories in India in partnership with premium surface and air logistics providers including BlueDart, Delhivery, and DTDC.

Every bottle features an induction heat-sealed foil safety liner, locked closure caps, and is shipped in custom-molded biodegradable honeycomb paper sleeves. We maintain an industry-best 99.8% spill-free transit record.

We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm, BHIM), Credit & Debit Cards (Visa, MasterCard, RuPay, American Express), Net Banking across 50+ Indian banks, Wallets, and Cash on Delivery (COD).

Yes, Cash on Delivery is available across 95% of serviceable pin codes for orders up to ₹3,000. An OTP verification may be requested via SMS prior to dispatch to prevent fictitious orders.

All digital transactions are processed through 256-bit SSL encrypted PCI-DSS Level 1 compliant payment gateways. Aura Home never stores your credit card numbers, CVV codes, or net banking passwords.

We stand behind the botanical efficacy of our formulas with a hassle-free 7-day return policy. If a product arrives damaged, defective, or fails to meet your cleaning expectations, you can request a replacement or full refund directly through your account dashboard.

Once approved, refunds are credited back to your original payment method (UPI/Card/Bank) within 3 to 5 business days. For Cash on Delivery orders, we securely transfer the refund directly to your verified UPI ID or bank account.

We welcome premium organic grocery stores, lifestyle boutiques, supermarket chains, and interior studios to join our retail network. Please submit the Retailer Application Form on our Partner With Us page, and our regional trade manager will get in touch within 24 business hours.

Yes, we have high-margin territory distribution agreements for established FMCG distributors across Tier 1, Tier 2, and Tier 3 cities. Please submit the Distributor Inquiry Form with your territory details and warehouse infrastructure.

Yes, our Aura Institutional Division supplies 5-Liter and 20-Liter commercial concentrate carboys with dispensing gear for boutique hotels, commercial high-rises, and hospitals committed to green building standards.